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If you don’t follow Michael Masnick’s blog at Techdirt
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, you really need to. The guys calls things like they are, and makes great points every time.
Today he absolutely kills AT&T for their horrible service. I’ve not had to deal with them in a while, but my previous experiences have been rather similar. Fortunately, we got rid of DSL a while back and our cable has been pretty solid for us.
His problems, in a nutshell:
- His DSL was down for a while on Friday, then real slow when it came back up. It takes over three hours and six different AT&T reps to fix a rather simple problem. Along the way, they helpfully give him the “correct” number to call if they get disconnected, which is different every single time.
- On Monday, he decided to try out the free wi-fi that AT&T gives you at McDonald’s. Getting it to work (login problems) takes more than three hours and 12 different reps — and they don’t fix it!
His main problem boils down to the same as ours — it’s AT&T or Comcast, and both have their problems. This is what a lack of competition can lead to
