The customer isn’t a moron – she is your wife
Reading Time: < 1 minuteIt can be easy to get frustrated with your customers, but it’s almost always a bad move. As Seth Godin said years ago: “if you…
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Let it drop
Reading Time: 2 minutesIn a recent game of Pickleball that I played, one of our opponents did something interesting. He was a very good player, but not particularly…
The Sunday Summary: Good headlines, shark attacks, and genius isn’t about being smart
Reading Time: 2 minutesIn an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the…
Genius isn’t all about being smart
Reading Time: 2 minutesWhen we think of a “genius”, we generally think of someone who is very smart, and that’s often true. However, there have been many geniuses…
I’m not good at this
Reading Time: < 1 minuteWhen giving a talk, many of us can be nervous and we’ll often feel a bit of imposter syndrome. While sharing weaknesses during a talk…
If you’re the same person you were ninety days ago, you’re falling behind
Reading Time: < 1 minuteThey say that in business you’re either growing or you’re dying. It’s nearly impossible for a business to just sit at the same level year…
Gosh, the news loves to cover shark attacks
Reading Time: < 1 minuteThe news media often makes it difficult to understand what we should really be afraid of. I shared a few years ago how the causes…
Good headlines are a courtesy
Reading Time: 2 minutesWith most things related to business, a “yes” is what you’re really going after but a “no” isn’t bad either. Better to hear “no” today…
SKUs per square foot
Reading Time: < 1 minuteIn the books that I read, Costco tends to come up a lot. They’ve grown slowly and steadily for decades, and they’re a business that…
The Sunday Summary: Informational keywords, mobile tasks, cold outreach, and creative committees
Reading Time: < 1 minuteIn an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the…
Elon Musk is William Shockley
Reading Time: 2 minutesIf you’re familiar with the history of computing, you’ve probably heard the name William Shockley. Shockley was a brilliant man and helped make computing today…
Committees should never be creative
Reading Time: < 1 minuteThere are good sides and bad sides to having committees involved with a project. Oversight and a variety of opinions can be helpful, but things…
Cold outreach is a form of the tragedy of the commons
Reading Time: < 1 minuteThe tragedy of the commons is the concept that if many people enjoy unfettered access to a finite, valuable resource, they will tend to overuse…
What kind of work should be done on mobile?
Reading Time: < 1 minuteOver the years, I’ve gone through times where I really wanted to optimize the use of my mobile devices. I don’t mean “optimize” in terms…
Who needs to know your plans?
Reading Time: < 1 minuteThe rise of Trader Joe’s was something that most people didn’t see coming, as they stayed under the radar for a long time. In his…
Informational keywords don’t help your business
Reading Time: < 1 minuteThe world of search engine optimization has been changing dramatically over the past few years, and you can find many of those changes in my…
The Sunday Summary: Resumes, Signal, and clarity of memory
Reading Time: 2 minutesIn an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the…
The clarity of a memory doesn’t reflect the accuracy of it
Reading Time: 2 minutesMemory can be a frustrating thing, as I often struggle to find the answers that I know I have somewhere in my head. The more…
Friction for you is more friction for the bad guys
Reading Time: < 1 minuteTechnical security is making all of our lives a bit more difficult. Between two-factor authentication, passkeys, and other technical hurdles, things are getting a bit…
Recording the journey
Reading Time: 2 minutesIf you’ve built a business of any size, you probably have quite a few memories about the journey to get there. Some are good, some…