October 18, 2023

Information asymmetry no longer exists

person s hands on top of macbook air
Reading Time: < 1 minute

Over the last 20 years, most jobs based on being a gatekeeper have disappeared, as shared a few days ago in Tell Your Story Yourself. Access to information is similar – if you try to hide information because you think you can, you’re only lowering the degree to which you’ll be seen as an expert.

In the classic book “Freakonomics” they say:

“It is common for one party to a transaction to have better information than another party. In the parlance of economists, such a case is known as an information asymmetry. We accept as a verity of capitalism that someone (usually an expert) knows more than someone else (usually a consumer). But information asymmetries everywhere have in fact been gravely wounded by the Internet.”

Of course, expertise still matters. Even if people have access to the same information as you (which they almost certainly do), your expertise is still very valuable. Also from the book:

“Experts depend on the fact that you don’t have the information they do. Or that you are so befuddled by the complexity of their operation that you wouldn’t know what to do with the information if you had it. Or that you are so in awe of their expertise that you wouldn’t dare challenge them.”

This is why many of us tend to give away everything that we know. First, we’re not really “giving away” anything — the information is out there. Secondly, though, by giving away information wrapped in our insights, people know to turn to us when questions arise.

Being a gatekeeper of knowledge was a valuable role for many years, but if you think that’s still what you’re doing today you’re likely in big trouble.

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Posts

Last touch attribution will lie to you

Reading Time: 2 minutesIn the world of marketing, “last touch attribution” is very popular. It essentially says that no matter what a potential customer does before they find…

Read More

What do you need a review for?

Reading Time: < 1 minuteI’ve always found the idea of employee quarterly reviews to be very interesting, particularly at smaller companies like ours. We’re aware of what everyone is…

Read More

The customer isn’t a moron – she is your wife

Reading Time: < 1 minuteIt can be easy to get frustrated with your customers, but it’s almost always a bad move. As Seth Godin said years ago: “if you…

Read More