This was a new one for me, coming from a company that I trust(ed). I received the email below, and I was kind of surprised. I didn’t remember setting another appointment with them, but perhaps I had forgotten about it.
I hadn’t forgotten, but their goal seems to be tricking people into thinking they had.
I hadn’t scheduled that appointment, and I couldn’t go on that day and time anyhow.
I’ve seen that kind of thing out of scammers before, but this is an otherwise legit company. It’s sad when they go to tactics like this. If they had just sent an email saying “Hey, it’s about time to get another eye exam, click here to schedule one” it would have gone over a lot better.
I suspect that this technique is more effective than my suggestion, but being effective doesn’t mean it’s acceptable and I’m disappointed that they feel they have to go this route.
