Reading Time: < 1 minIn an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the week. Mon, November 25: Don’t use AI for thatAI can do a lot of amazing things for us, but don’t let it substitute for the things you can learn from. […]
I haven’t heard anybody complain
Reading Time: < 1 minHearing complaints from your customers can be a good thing. While we ideally don’t want to hear any because we’re doing a great job, complaints can be a great way to improve your systems for the next person. However, a lack of complaints doesn’t mean you’re doing things perfectly — you may just be not […]
Who is in charge of caring about that?
Reading Time: < 1 minI recently had a mildly frustrating situation where I wasn’t able to deposit a check through the mobile deposit feature on the Truist banking app. I tried and tried and it just wouldn’t take it, so I had to drive over to the bank to deposit it. It wasn’t a big deal, but it got […]
Thankful
Reading Time: < 1 minThis Thanksgiving, I hope you take some time to become unweary of the wonders in your life. Whether that is friends, family, food, or football, they’re all amazing things that we’re blessed to have. Take time today to also be thankful for the other wonders you have. Just reading this post means you have a […]
Google is a reward for getting marketing right in all the other channels
Reading Time: < 1 minI shared earlier this year that we need to avoid the mistake of giving Google credit for when other sources are really where your company was found. A few years ago I shared the story of how we found our CPA firm, and how they could have wrongly attributed things to Google. In a recent […]
You are trained on the content of your life
Reading Time: < 1 minAI can do some amazing things, and I’m using it more and more frequently. However, it has a major limitation — it hasn’t lived your life. Jay Acunzo worded this well in a blog post about his “Idea Impact Matrix” where he said: AI is trained on internet content. You are trained on the content […]
Don’t use AI for that
Reading Time: 2 minThere are a ton of great uses for AI, and more coming out every day. However, there are places that you can use AI that are likely not a smart move. I’m not talking about using AI to cheat on your homework or for other nefarious purposes (though those are clearly bad too), but places […]
The Sunday Summary: Social media is junk food, Google is a leapfrog, and expensive solutions are easy to build
Reading Time: 2 minIn an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the week. Mon, November 18: Users with disabilities are visiting your websiteWhether you know it or not, users with disabilities are visiting your website and you should be putting in the […]
Expensive solutions are the work of mediocrity
Reading Time: < 1 minDoing less often requires doing more. The iPhone was far easier to use than other phones when it came out in 2007, but it took years to develop that kind of interface. Similar is the quote from Blaise Pascal that simply says “if I had more time, I would have written a shorter letter“. Writing […]
Using Google as a leapfrog
Reading Time: < 1 minWe all know that the nature of using Google is changing. Between people switching to using AI instead of traditional search, and Google keeping more users on their site, it’s all changing very quickly. While listening to the annual “State of the Apps” episode of the Cortex podcast, the hosts shared some personal use cases […]