In an effort to help me keep up with everything I post each week, here is my latest “Sunday Summary” of my posts from the week.
Mon, September 30: Reflecting on experiences
John Dewey, American philosopher, educator, and cofounder of the philosophical movement known as pragmatism, once said, “We do not learn from experiences, we learn from reflecting on experiences.”
Tue, October 1: Marketing automation works best when it’s backed by humans
If you want to run some automations with your company, they can be a great way to provide value — just make sure to keep some humans in the loop as well.
Wed, October 2: The hopeful side of AI
I think it’s inevitable that we’re going to see far too many companies touting AI advances of “Send 10x the email to your prospects” or “Outsource your customer support to our new AI bots”, but there is a lot of good coming too.
Thu, October 3: Train people well enough so they can leave
“Train people well enough so they can leave. Treat them well enough so they don’t want to.”
Fri, October 4: Satisfying your customers isn’t nearly enough
“If you merely seek to satisfy your customers, they’ll only stay with you as long as you’re not worse than the competition. However, if you invest in the customer service experience to exceed expectations and build trust, your customers will be so impressed and happy that they’ll willingly contribute to your success.”
Sat, October 5: Hatred for outgroups is the best way to go viral on social media
“Each individual term referring to the political out-group increased the odds of a social media post being shared by 67%.”
I hope you found some value in this. If you ever have questions, ideas, or disagreements regarding anything I write, please don’t hesitate to reach out.
Leave a Reply